Shipping policy

Thank you for choosing LENNOX PATRICK CROFT. Based in Auckland, New Zealand, our online store focuses on retailing quality household appliances. We abide by strict order‑handling protocols and adopt heavy‑duty shock‑absorbing packaging to protect appliance goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size and delivery destination. Large‑size home appliances will generate extra freight charges. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All appliance orders will be delivered via standard shipping service, with an estimated delivery period of 5‑12 business days, subject to actual logistics status. Rural areas in New Zealand may require extra 1‑3 business days for delivery. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, cross‑border customs inspections, extreme weather, regional traffic restrictions and official holidays.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. PO box delivery is not supported for large household appliances.
LENNOX PATRICK CROFT shall not bear any liability for misdelivery, delivery failure or parcel loss caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently.
Lost or Damaged Packages
If your appliance parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 14 days after the scheduled delivery date.
Long‑distance transportation may cause extrusion damage, packaging rupture to home appliances. If you receive damaged goods, please retain the original outer packaging and take clear evidentiary photos within 24 hours after receiving parcels. Do not sign for the goods without recording damage conditions. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Appliance Usage Notice
Each home appliance is attached with official operation guidelines, covering power supply requirements, installation steps and daily maintenance reminders. Customers shall operate, install and maintain products following official prompts. We reject after‑sales claims for product deformation, burnout, scratches and damage caused by improper installation, wrong power connection, unauthorized modification and rough use.
International Shipping and Customs Notice
We provide global cross‑border shipping services for all home appliance merchandise. Overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: LENNOX PATRICK CROFT
Phone number: +64 22 391 6508
Email: info@lenpat.shop
Physical address: 3 Tui Street, Point Chevalier, AUK, Auckland 1022, New Zealand